Call Centre Representative

Join Royal Progress Hospital as a Call Centre Representative and become the voice of our healthcare services in Bali. This role is perfect for individuals who are passionate about customer service and healthcare, offering a unique opportunity to support patients and staff across our multiple locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. Our call centre is the first point of contact for patients, providing essential information, scheduling appointments, and resolving queries with professionalism and empathy. As a Call Centre Representative, you will play a crucial role in enhancing patient satisfaction and ensuring seamless communication between our hospital and our community.

At Royal Progress Hospital, we are committed to delivering exceptional healthcare services, and our call centre is a vital part of that mission. We offer a supportive and dynamic work environment where you can grow professionally and make a meaningful impact. Whether you are a seasoned customer service professional or just starting your career, we welcome your application to join our team and help us continue to provide the highest standard of care to our patients.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Answer incoming calls from patients, staff, and other stakeholders with professionalism and accuracy.
• Schedule and manage appointments, ensuring patients receive timely and efficient care.
• Provide information about hospital services, procedures, and policies to patients and visitors.
• Handle patient inquiries and complaints, resolving issues promptly and courteously.
• Use our hospital management system and other relevant software to update patient records and track appointments.
• Collaborate with healthcare professionals to coordinate patient care and ensure smooth communication.
• Maintain high standards of confidentiality and data security, adhering to all relevant regulations.
• Participate in team meetings and training sessions to continuously improve customer service skills.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1 year of experience in customer service or a related field, preferably in a healthcare environment.
• Excellent communication skills, both written and verbal, with the ability to handle difficult conversations calmly and effectively.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in using computer software, including our hospital management system and other relevant tools.
• Basic knowledge of healthcare terminology and procedures is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia is required.
• Must be able to work a flexible schedule, including evenings and weekends, to accommodate patient needs.

🛠️ Keahlian

Lowongan Terkait