Field Collection Officer (Penagihan Lapangan) - Lubuklinggau

PT Mitra Solusi Lelang is seeking a dedicated and professional Field Collection Officer to join our team in Lubuklinggau, Sumatera Selatan. In this role, you will play a crucial part in maintaining our financial operations by conducting direct field collections from customers who have outstanding payments. As part of our growing team, you'll have the opportunity to develop your skills in a dynamic and challenging environment.

Our company, based in Lubuklinggau, specializes in auction solutions and has been a trusted name in the industry for over a decade. We are committed to delivering exceptional service and are looking for a Field Collection Officer who is not only highly skilled but also passionate about customer service and financial recovery.

📋 Tanggung Jawab Pekerjaan

• Conducting direct field collections from customers with outstanding payments.
• Visiting customer locations to collect payments and resolve any issues related to outstanding debts.
• Documenting all collection activities and maintaining accurate records.
• Providing excellent customer service and maintaining a professional demeanor during all interactions.
• Collaborating with the finance team to ensure timely and accurate collection of payments.
• Utilizing CRM software to track and manage customer interactions and collection activities.
• Ensuring compliance with all relevant laws and regulations regarding debt collection.
• Providing regular reports on collection activities and progress towards financial targets.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in field collection or a related role.
• Proven track record of successful debt collection and customer service.
• Excellent communication and negotiation skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced and demanding environment.

🛠️ Keahlian

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